Frequently asked questions

Frequently Asked Questions (FAQs) for Celelaety Ecommerce Website

1: What is Celelaety?

Celelaety is an online ecommerce platform that offers a wide range of products for sale, including clothing, accessories, electronics, home goods, and more. We strive to provide a seamless shopping experience with convenient payment options and reliable customer service.

2: How do I create an account on Celelaety?

To create an account on Celelaety, click on the “Sign Up” button located on the homepage. Fill in the required information, such as your name, email address, and password. Once registered, you can start browsing and shopping on our platform.

3: How can I place an order?

To place an order on Celelaety, select the desired item(s) by clicking on the product and choosing the appropriate options (size, color, etc.). Add the item(s) to your cart, review the contents, and proceed to the checkout page. Follow the prompts to enter your shipping address, payment details, and any applicable discount codes. Finally, confirm your order to complete the purchase.

4: What payment methods are accepted on Celelaety?

Celelaety accepts a variety of payment methods, including major credit cards (Visa, Mastercard, American Express), debit cards, PayPal, and other secure online payment gateways. We prioritize the security and confidentiality of your payment information.

5: How can I track my order?

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number and a link to the courier’s website. You can use this information to track the status of your shipment and estimate its delivery date.

6: What is the return and refund policy?

Celelaety offers a hassle-free return and refund policy. If you are not satisfied with your purchase, you can initiate a return within 14 days of receiving the item. Please ensure the product is in its original condition with all tags and packaging intact. Visit our Returns page for more information on the process and any specific requirements.

7: How long does it take to receive a refund?

Once we receive your returned item, our team will inspect it to ensure it meets the necessary criteria for a refund. Once approved, we will process the refund within 3-5 business days. The time it takes for the refunded amount to reflect in your account may vary depending on your payment method and financial institution.

8: Are there any shipping fees?

Shipping fees may vary depending on your location, the weight and size of the package, and the shipping method chosen. During the checkout process, you will be able to view and select the available shipping options along with their respective fees.

9: Do you offer international shipping?

Yes, Celelaety offers international shipping to select countries. However, please note that additional customs duties, taxes, or fees may apply, which are the responsibility of the customer. International shipping fees and delivery times may vary based on the destination.

10: How can I contact Celelaety’s customer support?

If you have any questions, concerns, or need assistance, you can reach out to our customer support team through our Contact Us page. We strive to respond to all inquiries as promptly as possible.

12: Can I cancel or modify my order after it has been placed?

We understand that circumstances may change, and you may need to cancel or modify your order. Please contact our customer support team as soon as possible to request any changes. We will do our best to accommodate your request, but please note that once an order has been shipped, it cannot be modified or canceled.

13: Are my personal details and payment information secure on Celelaety?

Yes, at Celelaety, we prioritize the security and privacy of our customers. We use industry-standard security measures to protect your personal information and payment details. Our website is encrypted with SSL (Secure Sockets Layer) to ensure secure communication between your device and our servers.

13: How to search products

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.|

14: Do you offer free shipping?

Yes, we offer free shipping nationawide.

For more details on how shipping costs are calculated, please contact us directly.